Temporary Customer Care Agent (2 positions)
|April 11, 2017 - April 21, 2017|
|Employment Type:||Full Time|
|Division:||CH- Customer Service Dept.|
|Description:||MINIMUM REQUIRED QUALIFICATIONS:|
2-3 years’ experience in Customer and Public Relations
2-3 years’ experience in Accounting, Bookkeeping and Data Entry
Microsoft computer skills (Word, Excel & Power Point)
Navajo speaking is required
Valid Driver’s License required (subject to motor vehicle record review)
JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:
Create service notification, obtains initial application, and gathers required documents to complete service and/or job orders for utility services.
Provides utility service and/or related information to the public and employee, based on established NTUA Tariff Rules and Regulations.
Notifies or locates customers with delinquent accounts and attempts to secure payment or establish payment arrangements, using telephone and/or postal services.
Prepares correspondence and generates reports as required.
Assists and participates in customer orientation and public relations demonstrations.
Researches, analyzes, and reviews customer complaints regarding utility service billing, credit and/or other concerns and reports finding; makes recommendations to ensure customer satisfaction.
Researches and reviews payments and account liabilities based on customer account and provide information to appropriate individual.
Authorizes extension of credit based on evaluation of credit history, arranges terms of payment and follow up on collection of accounts.
Accepts, processes necessary forms and applications for special accounts (budget, payment plan, senior citizen and life support). Prepares special invoicing for miscellaneous receivables.
Calculates, processes, and monitors contracts for capital and reimbursable work orders.
Documents and follow-up on billing inquiries, complaints, and maintains customer files.
Performs other duties as assigned or requested.
This institution is an equal opportunity provider and employer.
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